Every incoming support ticket gets analyzed for sentiment, urgency, and topic. Simple questions get auto-drafted responses for agent review. Complex issues get routed to the right specialist with full context. Your support team handles fewer tickets but solves harder problems.
Customer creates a support request.
Classify sentiment, urgency, topic, and suggested resolution.
Simple queries get draft responses. Complex ones route to specialists.
Specialist receives ticket with AI summary and suggested approach.
Book a free consultation and we'll scope it for your exact setup.